Refund Policy

1Brq purchases — subscriptions, add-ons, and software services

1. This section covers Brq subscription fees, paid add-ons, premium features, and any software services Brq sells directly to the merchant.
2. Non-refundable after subscribing: fees paid for subscribing to any plan or software service on the Brq platform are non-refundable after payment is completed, because access to the service begins immediately.
3. Exception: when there is a technical error documented on our side that resulted in a double or unintended charge, the merchant is entitled to claim a refund of the duplicated amount within 7 days of the charge date via billing@brq.one.
4. Cancellation: the merchant may cancel before the next monthly renewal invoice; the pre-paid period is generally non-refundable.
5. Renewal: all public plans are monthly subscriptions. The first month is paid at checkout and later renewal invoices are issued separately. Cancellation must be requested before the next billing date (preferably at least 24 hours in advance).

2Customer purchases from independent merchant stores

1. Brq is a software platform that helps merchants create their stores. Brq is not the Merchant of Record for independent merchants' sales to their customers.
2. Any purchase from a merchant's store is a transaction between the customer and the merchant. Returns, cancellations, and exchanges for store purchases are the responsibility of the merchant according to their policy and the terms of the payment provider connected to their account.
3. The buyer must contact the merchant directly through the store's channels to resolve any dispute related to their purchase.
4. Brq is not responsible for refunding merchant store purchases and does not intervene as an alternative seller in those transactions.

3How to submit a refund request

1. The request must be submitted within 7 days of the charge date in eligible cases.
2. The request is sent to billing@brq.one stating:

• The account name and registered email
• The date and amount of the charge
• A brief description of the issue
• A screenshot or proof of the charge

1. The request is processed within 5–10 business days of receipt.
2. If approved, the amount is refunded via the original payment method within 5–14 business days depending on the bank.

4Cases not eligible for a refund

• Subscribing to any plan after using it partially or fully
• Exceeding the specified 7-day period
• Losses resulting from service interruption for reasons beyond the platform's control (internet outage, force majeure, etc.)
• A violation of the terms and conditions that led to account suspension
• Fees paid to external payment gateways (those are handled by those entities)

5Contact and support

If you have any inquiry about this policy or a specific request, contact us:

• billing@brq.one — for payments and invoices
• info@brq.one — for general inquiries