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Help center

How can we help?

Start a live chat, pick the right channel for your request, or browse the common questions below.

FAQ

Frequently asked questions.

These answers describe the current Brq software and public monthly subscription model.

Getting started

How do I create a store?

Create a Brq account, choose a plan, then use the dashboard to configure store details, products, design, and domain settings.

Can I use a custom domain?

Yes. The store settings include a custom-domain connection flow. DNS configuration and successful verification are required before the domain becomes active.

What is the difference between BRQ Commerce and BRQ Craft?

BRQ Commerce is the ready platform where you build and run your store yourself on a monthly subscription. BRQ Craft is our bespoke service where the team designs and builds fully custom websites, platforms, systems, and scripts around your needs.

I need a custom design or script — where do I start?

Open the BRQ Craft page and hit "Start your project", or start a live chat and tell us what you need. We come back with a clear plan and next step.

Payments and providers

Does Brq process customer payments?

No. Brq provides software integrations with supported third-party payment providers. The merchant connects their provider account, and funds settle under that provider agreement.

Can I change the connected payment provider?

A store can have one active supported payment provider at a time. An administrator can configure or change the enabled provider for that store.

Who handles a store-order refund?

The independent merchant is responsible for their customer sale, return, and refund. Customers should contact the merchant directly; payment-provider rules may also apply.

Plans and billing

Are all apps included in my plan?

Not necessarily. Some integrations, plugins, themes, or advanced software features may be optional paid add-ons. Availability and pricing should be shown before activation.

How does monthly billing work?

You pay the first month at checkout. Future monthly renewal invoices are issued separately until cancellation. Review the plan, AED price, and applicable policies before activation.

How do I cancel?

Send a cancellation request from the registered account email before the next monthly billing date. See the Cancellation Policy for current instructions.

For service rules, review the Terms and Merchant Policy.