Account and store support
Questions about setup, products, orders, domains, or using the dashboard.
info@brq.oneHelp center
Start with the common questions below, then contact the team responsible for your request.
Create a Brq account, choose a paid monthly plan, then use the dashboard to configure store details, products, design, and domain settings.
Yes. The store settings include a custom-domain connection flow. DNS configuration and successful verification are required before the domain becomes active.
No. Brq provides software integrations with supported third-party payment providers. The merchant connects their provider account, and funds settle under that provider agreement.
A store can have one active supported payment provider at a time. An administrator can configure or change the enabled provider for that store.
Not necessarily. Some integrations, plugins, themes, or advanced software features may be optional paid add-ons. Availability and pricing should be shown before activation.
You pay the first month at checkout. Future monthly renewal invoices are issued separately until cancellation. Review the plan, AED price, and applicable policies before activation.
Send a cancellation request from the registered account email before the next monthly billing date. See the Cancellation Policy for current instructions.
The independent merchant is responsible for their customer sale, return, and refund. Customers should contact the merchant directly; payment-provider rules may also apply.
Questions about setup, products, orders, domains, or using the dashboard.
info@brq.oneQuestions about Brq subscription invoices, renewals, cancellation, or eligible refunds.
billing@brq.onePrivacy requests, policy questions, prohibited activity, or formal notices.
legal@brq.oneFor service rules, review the Terms and Merchant Policy.